Contact Us

  •   Important Announcement

    On July 18, 2024, a federal court issued a stay preventing the Department from operating the Saving on a Valuable Education (SAVE) Plan. The Department of Education is assessing the ruling and will be in touch directly with borrowers about how this will affect them.  In the meantime, you can visit StudentAid.gov/saveaction for the latest information.

Cosigners and Co-borrowers may view account information, change their contact information and make payments through our website. Other functions may be limited.

Phone and Hours

Commercial Family Education Loan (FFEL) Servicing:
636.534.2815 (International)
1.800.945.4701 (Toll Free)

Fax:
1.888.212.5912 (Toll Free)

Hours of Operation:
Monday - Wednesday: 7 AM – 6 PM CT
Thursday - Friday: 7 AM – 5 PM CT


CASH Loan Servicing:
636.534.2815 (International)
1.800.945.4701 (Toll Free)

Fax:
1.888.212.5912 (Toll Free)

Hours of Operation:
Monday - Wednesday: 7 AM – 6 PM CT
Thursday - Friday: 7 AM – 5 PM CT


Direct Loan (DL) Servicing:
1-888-866-4352 (Toll Free)
636-532-0600 (International)
TTY: Dial 711

Fax:
1-866-222-7060 (Toll Free)
636-787-2790 (International)

Hours of Operation:
Monday: 8 AM – 9 PM Eastern Time (ET)
Tuesday - Wednesday: 8 AM – 8 PM ET
Thursday - Friday: 8 AM – 6 PM ET

Payment and automated account information is also available 24/7. Your Social Security Number or Account Number will be required by our automated phone line.

Addresses

Request for Assistance

MOHELA
633 Spirit Drive
Chesterfield, MO 63005-1243

Do not submit payments to this address.

For fastest processing of documents, consider uploading when possible.

Payments

Payment address may be different based upon account information. Log in or call for your payment address. For convenience, you may also pay online or by phone.

Mail William D. Ford Direct Loan Program payments to:

DEPARTMENT OF EDUCATION/MOHELA
P.O. Box 790233
St. Louis, MO 63179-0233

Please make checks payable to MOHELA and include your 10 digit Account Number.

Mail FFELP/CASH Loan payments to:

MOHELA
P.O. BOX 1022
Chesterfield, MO 63006-1022

Please make checks payable to MOHELA and include your 10 digit Account Number.

How Can We Assist You?

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