Contact Us

  July 1, 2024 Income-Driven Repayment (IDR) Plan Changes

The SAVE plan this link will open in a new window provides the lowest monthly payment of any IDR plan available to nearly all borrowers. If you were previously participating in the Revised Pay as You Earn (REPAYE) plan, you will automatically be enrolled in the SAVE Plan and your payment recalculated, so no action is required by you. If you want to see what your estimated monthly payment may be, or enroll in the SAVE plan, use Loan Simulator this link will open in a new window.

Several IDR plan changes are effective July 1, 2024. For more information about available IDR plans visit https://studentaid.gov/manage-loans/repayment/plans/income-driven this link will open in a new window.


Cosigners and Co-borrowers may view account information, change their contact information and make payments through our website. Other functions may be limited.

Phone and Hours

Servicing for Federally-Owned Direct Loans (DL) and Federally-Owned Family Education Loans (FFEL):
1.888.866.4352 (Toll Free)
636.532.0600 (International)
TTY: Dial 711

Fax:
1.866.222.7060 (Toll Free)
636.787.2790 (International)

Hours of Operation:
Monday: 7 AM – 8 PM CT
Tuesday - Wednesday: 7 AM – 7 PM CT
Thursday - Friday: 7 AM – 5 PM CT


Commercial Family Education Loan (FFEL) Servicing:
636.534.2815 (International)
1.800.945.4701 (Toll Free)

Fax:
1.888.212.5912 (Toll Free)

Hours of Operation:
Monday: 7 AM – 8 PM CT
Tuesday - Wednesday: 7 AM – 7 PM CT
Thursday - Friday: 7 AM – 5 PM CT


CASH Loan Servicing:
636.534.2815 (International)
1.800.945.4701 (Toll Free)

Fax:
1.888.212.5912 (Toll Free)

Hours of Operation:
Monday: 7 AM – 8 PM CT
Tuesday - Wednesday: 7 AM – 7 PM CT
Thursday - Friday: 7 AM – 5 PM CT



Payment and automated account information is also available 24/7. Your Social Security Number or Account Number will be required by our automated phone line.

Addresses

Request for Assistance

MOHELA
633 Spirit Drive
Chesterfield, MO 63005-1243

Do not submit payments to this address.

For fastest processing of documents, consider uploading when possible.

Payments

Payment address may be different based upon account information. Log in or call for your payment address. For convenience, you may also pay online or by phone.

Mail William D. Ford Direct Loan Program payments to:

DEPARTMENT OF EDUCATION/MOHELA
P.O. Box 790233
St. Louis, MO 63179-0233

Please make checks payable to MOHELA and include your 10 digit Account Number.

Mail FFELP/CASH Loan payments to:

MOHELA
P.O. BOX 1022
Chesterfield, MO 63006-1022

Please make checks payable to MOHELA and include your 10 digit Account Number.