MOHELA Is a Servicer to Federal Student Aid
You have a network of support to help you succeed with your federal student loan repayment. Find out how Federal Student Aid partners with loan servicers to be here when you need help.
Support You Can Trust
You can visit StudentAid.gov to see a list of our trusted federal student loan servicers, or submit a complaint directly to the FSA Ombudsman.
Select the option that best describes what brings you to servicing.mohela.com today.
Visit our Help Center to find out how to manage your account, get answers to common questions, or view our student loan basics videos.
To email us, log in to your account and access the Email Us feature in the Help Center.
Examples of Loan Types: Stafford — Subsidized/ Unsubsidized; Consolidation; Parent PLUS Loan; Graduate PLUS
888.866.4352 (Toll Free)
Servicing for Federally-Owned Direct Loans (DL) and Federally-Owned Family Education Loans (FFEL): 1.888.866.4352 (Toll Free) 636.532.0600 (International) TTY: Dial 711 Fax: 1.866.222.7060 (Toll Free) 636.787.2790 (International) Hours of Operation: Monday: 7 AM – 8 PM CT Tuesday - Wednesday: 7 AM – 7 PM CT Thursday - Friday: 7 AM – 5 PM CT Commercial Family Education Loan (FFEL) Servicing: 636.534.2815 (International) 1.800.945.4701 (Toll Free) Fax: 1.888.212.5912 (Toll Free) Hours of Operation: Monday: 7 AM – 8 PM CT Tuesday - Wednesday: 7 AM – 7 PM CT Thursday - Friday: 7 AM – 5 PM CT CASH Loan Servicing: 636.534.2815 (International) 1.800.945.4701 (Toll Free) Fax: 1.888.212.5912 (Toll Free) Hours of Operation: Monday: 7 AM – 8 PM CT Tuesday - Wednesday: 7 AM – 7 PM CT Thursday - Friday: 7 AM – 5 PM CT
TTY: 771-888.866.4352 (Toll Free)
Cosigners, please be sure to send your payments to the cosigner payment address.
Cosigner Loan Payments:
Upload your forms and documents securely online. Log in to your account and select Upload in the left menu.
Learn more about secure document upload in the Help Center.
Fax: 1.866.222.7060 (Toll Free)
International Fax: 636.787.2790 (International)
By Mail:
When you send us correspondence, please provide your account number and sufficient detail so that we can address your inquiry.
To email us, Log in to your account and access the Email Us feature in the Help Center.
Examples of Loan Types: Sallie Mae Smart Option, Signature, Tuition Answer, Career Training
Fax: 800-443-9723
International Fax: 001-317-541-1713
855-284-4879
International Toll-free 001-888-272-5543 or 001-317-570-7397 (charges apply)
Fax: 800-848-1949
International Fax: 001-317-578-6700
militarybenefits@servicing.mohela.com*
* Sending documents via email: If you choose to communicate with us via email, please understand that you assume all responsibility for the protection of personal information while in transit to us and should consider appropriate email security measures. These security measures should include the use of encryption, such as password protection. Additionally, be sure to contact us at the correct email address provided.
We continually make enhancements to help our customers, drawing from a variety of data inputs including direct feedback, surveys, regulatory direction, and market research. We also escalate personalized assistance to customers who need additional support and issue resolution.
To get started, check out the answers to some of the most common/trending questions we hear from customers.
Do you have an issue that needs escalation? Contact the Office of the Customer Advocate (OCA).
Want to appeal your response from OCA? You can submit your appeal here. Please fill out the requested information pertaining to your OCA appeal via the link and an advocate will review your account and promptly respond.
If you are struggling with your student loans, please fill out this form to get help from the State of Massachusetts Ombudsman's Student Loan Assistance Unit.